Vodafone Report: The Benefits Of Smartphones For Disadvantaged Groups

Access to mobile internet presents revolutionary opportunities for addressing issues of inequality. Vodafone has commissioned independent experts to explore the ways in which smartphones could reduce inequalities for women, micro entrepreneurs and small farmers. The report highlights the benefits of smartphones for disadvantaged groups and recommends the policy steps that governments can take to tackle inequality. Read the report

Mobile internet access has enormous potential to boost income and socioeconomic opportunities in developing markets, but failing to make it accessible to disadvantaged groups could further embed and deepen inequalities, a new report published today by Vodafone confirmed.

Authored by independent experts, Towards a more equal world: the mobile internet revolution looks at how the shift to smartphones and data services in emerging markets represents a turning point.  The specific opportunities of mobile internet access for disadvantaged groups are identified and policy steps governments can take to address inequalities are recommended.  Key findings look at how:

• Education affects how people use their devices and the value they derive from mobile internet access.  Mobile internet access is pivotal in reducing information asymmetries and equalising access to wider social networks and opportunities, but digital literacy is also important in ensuring that potential is realised.
• Developing locally-produced information and apps increases the future usefulness of mobile internet access, but represents a challenge because of the high costs of creating ‘hyperlocal’ apps – including those offering detailed agricultural information.
• Investment is needed to provide access to reliable, high-quality broadband networks as well as 2G networks for voice and SMS.  Incentives will need to reflect increasingly competing and collaborative infrastructure solutions, and issues of quality and security are becoming more significant.
• Access to spectrum in sufficient quantities at market-determined prices is critical to continued investment in mobile broadband networks.
• Consumer trust can be promoted by introducing flexible, light-touch consumer protection measures that are fit for the digital age.

Diane Coyle, Professor of Economics at the University of Manchester, said: “In the years since the start of the global financial crisis, inequality has come to the forefront of the policy agenda.  The UN’s Sustainable Development Goals demonstrate the commitment of governments to addressing inequality.  For emerging market economies, growth and poverty reduction are still vital challenges, but there is also a need to ensure the benefits of growth are shared widely.”

Howard Williams, Professor Emeritus at the University of Strathclyde added: “Access to communications services and networks plays a vital role in enabling individuals and businesses to tap into new opportunities.  Mobile is particularly important for people in marginal groups with low incomes or status, especially in emerging markets.”

The report draws on three in-depth studies, each examining different facets of the challenge:

Smartphones and gender inequality in Kenya, where women face barriers to educational, entrepreneurial and social activities.  It was found that women place greater emphasis on the importance of smartphones in connecting them to their family and the world beyond. Over two-thirds of business women experienced an increase in income due to a smartphone.  However, even with equivalent education and income levels, women use their smartphone for fewer tasks and less frequently.  Education is a central driver of smartphone ownership and use, whereas income is not.

Smartphones and micro-entrepreneurship in Ghana, where the availability of mobile technology enhances business survival and sustainability through greater access to new ideas, information and tools.  It was found that smartphones increased opportunities and 7 out of 10 micro-entrepreneurs would face difficulties continuing their business without a smartphone.

Smartphones and small farmers in India, where the impact of information and mobile access on yields can lead to a 50% increase in a small farmer’s revenue where the correct inputs are used and better knowledge is applied.  A 1% increase in yields leads to a 0.6 – 1.3% reduction in poverty, having a greater impact than prices alone.

Towards a more equal world: the mobile internet revolution is available to download here